Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns.
Log into your account, go to “My Orders,” select the order, and click “Cancel Order.” You can only cancel before the order is shipped.
For urgent cancellations, contact our customer service with your order number.
We always try to fulfil all the orders we receive but sometimes, when the conditions are beyond our control, we are forced to cancel the order, so yes, Industrywala.co reserves the right to cancel any order under the following circumstances:
- Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
- The material is out of stock and the manufacturing process will take the amount of time which is not acceptable to us or the customer.
- If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
Of course, a product can be returned but only under the following circumstances:
- Product is physically damaged/defective
- Varies from the description on the website
- Wrong item delivered
Return Eligibility Criteria:
- You should inform us within 7 days of receiving the order
- For damaged products, notify us within 48 hours of delivery
- Product must be unused (not even once)
- Original packaging should remain intact
- Invoice must be available
- All tags/labels should be intact
Customer should follow the below mentioned steps in order to Return any item.
- Customer should intimate us through call/email within 7 days of receiving the order. Customer has to make sure that
- A. The product is unused. Not even once
- B. Brand packaging should remain intact.
- C. Invoice should be available
- D. All the tags/labels should be available
- We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days.
- Customer has to make sure that he packs the product in proper manner and paste the invoice on it. It should in logistic friendly manner.
- Customer will have to handover the product to the courier boy.
- Once picked up product will be sent to us by the courier partner.
- Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
- If any damage/defect is found from industrywala end, we will try to arrange a replacement; however, it depends on the availability of the product.
- In case of refund, money will be refunded to the customer.
