Cancellation and Returns

Cancellations, Refunds & Returns Policy

At Industrywala, we aim to provide a seamless shopping experience while ensuring complete transparency in our policies. Please review our cancellation, returns, and refund terms carefully before placing an order.

1. Cancellations

• Customizable Orders:
  • Customizable or personalized products can be cancelled within 24 hours of order confirmation.
  • After 24 hours, cancellations will not be permitted as the production process may already be underway.
• Standard (Non-Customizable) Products:
  • Orders can be cancelled within 2 days of placing the order.
  • Orders can also be cancelled within 7 days of placing the order, provided the item has not yet been dispatched. Such cancellations are subject to approval.
  • If the order has already been dispatched, cancellation is not possible. However, you may reject delivery at the time of receipt from our courier partner.

2. Returns

• Eligibility:
  • Only non-customized items are eligible for returns.
  • Returns must be requested within 14 days of delivery.
  • Returned products must be unused, in their original condition, and accompanied by the original box and manuals.
• Non-Returnable Conditions:
  • Customizable or personalized products.
  • Goods that have been used or show signs of wear and tear.
  • Goods which, by their nature, have been inseparably mixed with other items after delivery.

3. Refunds

• Refunds will be processed to the original payment source.
• Once the returned product is received and inspected by our team, the refund will be initiated within 24 hours.
• Please note: Refund timelines may vary depending on your bank or payment provider.

4. How to Request a Cancellation or Return

To raise a cancellation or return request, please contact us through either of the following:

• WhatsApp: +91 91724 86442
• Email: support@Industrywala.co

Our support team will guide you through the process.